India’s largest online higher education company providing programs in Data Science, Technology, Management, and Law, to students, working professionals, and enterprises faced a challenge of non-availability of multiple devices with different configurations, models with networks. The end user’s issues faced mainly in tier2 and tier3 cities resulting in poor user experience and app performance of the app by the people in those regions.
Test Objective
The Test objective was to perform Functional (Web & Mobile) Testing, Multi-platform Compatibility Testing, App Performance, and a Usability Study for the mobile and web applications of a leading Higher Education platform, serving a user base of over 1 million.
Our Solution
A. Functional (Web & Mobile) Testing
Test case design and execution for each app module primarily focusing on p1/business cases.
Enhancement of test cases as per changes.
Non-functional checks including interruption, interfaces, app performance.
Crash issues identification, reproduction, and analysis support.
Test payment flows, re-direction, navigation and identify issues if it is an app-related, user-related, or technical issue
Test different permutations and combinations of bandwidth conditions, Wi-Fi, notifications, interruptions, etc.
Negative testing
B.Multi-platform Compatibility Testing
Testing of app behavior on 50 common device OEMs and system configurations – UI, broken links, navigation, screen resolution, screen size, sensors, etc.
C.App Performance
Testing of app performance under different network conditions, battery consumption, memory & CPU utilization, crash analysis, page rendering speed, etc.
D. Usability Study
Qualitative Study: Surveys-based usability assessment from the target demographic in the India region with 50 test users.
Key Highlights
Delivered 9 critical releases over 4 quarters for multi-device compatibility
