Process and tools setup
Communication Protocol and Improvements (Internal and External
Communication management on Social media channels like Twitter, Instagram, Whatsapp, Google Play Store
Continuous Product knowledge enhancement and SOP development
Performance reports, reviews and improvements
*SMART philosophy: Specific, Measurable, Achievable, Relevant, Time-bound
Customized solutions for voice based support, e-mail support, chat support, tech support, Social Media Support
Option to upscale or downscale Support services depending on user count and infrastructure.
Co-managed | Fully managed | Shared services to optimize your cost on need basis.
Gain access to a deep bench of experience customer service professionals who have domain expertise in various business technologies.
Hire remote agents on demand. Build an instant distributed and localized team. Our agents are scalable,flexible and adhere to set KPIs.
Adopt automated and managed cloud solutions with remote monitoring capabilities to monitor and improvise operations real- time.
Understanding customer requirements, crafting a journey roadmap, discuss product uses cases and set customer expectations
Integrating our Ready-to-Use tools to the business, OR, Custom - build setup for based on Client needs
Account setup, user creation, usage tutorials, webinars
Product adoption, initial product activities, review of help materials
Check in on initial customer satisfaction, problem identification, reiteration
Product credibility, identifying next step for value realization. Product credibility, identifying next step for value realization
Complete Support set up for the largest Ed-tech initiative in India spread across 36 states [Teamsize: 15]
Set up a core support team of 15 members to enable Support for India’s largest Ed-tech Platform
Let’s get started. Share your requirements and our team will get back to you with the perfect solution.